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Author Services Technical

Professional technical documentation to add value and enhance your product

Case Studies

This is not an exhaustive list, only an indication of the type of projects undertaken. Please contact us with your requirement regardless of your industry.

We look forward to hearing from you.


RECENT

Analytic Software Guides

AST have created web-based User Guides and training material for analytics software used by UK authorities.

Transport for London

AST have created modular multi-volume operation, installation & maintenance manuals for new Elizabeth Line (Crossrail) stations (Farringdon and Whitechapel) and an emergency intervention portal (Pudding Mill Lane) serving the new Elizabeth Line on behalf of Balfour Beatty and Morgan Sindall.

Installation and Maintenance Manuals

AST have created operation, installation & maintenance manuals for the power station upgrade in Selby, North Yorkshire. AST were tasked to document the 2.6GW biomass upgrade works at the plant and provide stepped operating and fault-finding instructions and highly detailed 'nut and bolt' installation and maintenance procedures covering all new plant and equipment.

Network Rail

AST have created detailed operation, installation & maintenance instructions for the Driver Only Operation (DOO) system as part of the Farringdon Station upgrade works. The manual covered all aspects of the system including detailed installation, setting-up, maintenance and fault-finding procedures. AST also assisted in the creation of some premises installation and maintenance manuals for various architectural items.

Railway Infrastructure Manuals

AST have developed templates and written operation & maintenance manuals for many sub-surface stations covering civil, electrical and mechanical upgrade works including line-wide switchboard upgrades, electrical room refurbishment and fit-out and cable route management systems upgrades. AST have also created many Health & Safety Files and electrical, mechanical and premises system asset schedules using proprietary templates and completing Mandatory Asset Information Deliverable (MAID) templates on behalf of our clients.

Luxury Hotel Construction Manuals

Operation and Maintenance Manual and Building Log Book for global construction company for luxury London hotel conversion.


HISTORICAL
Defence

Projects have included generation of Standard Generalized Mark-up Language (SGML) and S1000D compliant documentation as well as more traditional paper and web-based documentation.

Raytheon

  • Supplier Arrangement to support In-house team
  • Individual Projects Fixed Price
  • Services Provided:
    • On-Site & Off-Site Support Workers
    • ASTOR Project AECMA1000D DMs
    • SIFF Project Handbook updates
    • NATS Project Manuals updates
    • SIVAM Project Manuals updates
    • Various Air Publications updates
    • Various AESP Manual updates
    • Compliance to ITAR Regulations
    • Document conversion
    • Translation (Various)
    • Illustrations, including conversion
    • Document Conversion
    • Scanning

Thales

  • Supplier Arrangement to support In-house team
  • Individual Projects Fixed Price
  • Off-Site & On-Site Technical Authors
  • Off-Site Support Services
  • O&Ms to AESP (4)
  • AECMA1000D Data Modules
  • Submarine Mini-DAMA Handbook
  • Interleaf and Editing Work
  • Translation (French to English)

BAe Systems

  • Supplier Arrangement to support In-house team
  • Individual Projects Fixed Price
  • Off-Site & On-Site Technical Authors
  • Off-Site Support Services
  • QA Procedures
  • Interactive Electronic Technical Publications
  • Service Bulletins
  • AMM document updates (36)

Rolls Royce

  • Supplier Arrangement to support In-house team
  • Individual Projects Fixed Price
  • Off-Site & On-Site Technical Authors
  • Off-Site Support Services
  • AECMA100D Data Modules
  • Document Conversion

EDS

  • Supplier Arrangement to support In-house team
  • Individual Projects Fixed Price
  • Services Provided:
  • Off-Site & On-Site Technical Authors
  • Off-Site Support Services
  • O&Ms to AESP
  • User Documents for RAF
  • Updates (28) to BRs
  • NAMC Project Maintenance Handbook
  • Document Conversion

Irvin Aerospace

  • Sole Supplier Arrangement
  • Individual Projects Fixed Price
  • On-Site and Off-Site Technical Authors
  • On-Site Support Workers
  • Air Publications (APs)
  • User manuals
  • Illustrations
  • Document Conversiond
  • Translation (French)
  • MOD Leaflets
  • Desk Top Publishing
  • Technical Memos

Various small projects

  • LA Rumbold (formerly Britax Rumbold): CMM Aircraft Interiors
  • Thales Underwater Sonar Limited: ASTOR Project Data Modules
  • Contour: CMM Galleys
  • Heath Techna: CMM Stowage Areas, Doghouses, Dividers, Partitions, Closets
  • TMS Solutions: Data Modules & AESP Modifications
  • Thales Optronics: AESPs

Fujitsu Services

  • Supply of contractors under framework agreement working on numerous Standard Operating Procedures (SOPs) for MOD and other major defence clients over 7 year period
  • Translate and re-work military equipment Technical and Operator Guides
Rail

AST has vast experience of working on rail projects including London DLR, London Underground and most recently the new Transport for London Crossrail Elizabeth line. Producing manuals for both station refurbishment and new build station projects. We are proud to have been involved in historical projects such as the redevelopment of London Kings Cross Station and the brand new Elizabeth line.

Crossrail

Working closely with Crossrail on behalf of their Sub-Contractors to ensure that the delivered Operator and Maintenance Manuals meet the Crossrail Word and Excel template specification.

AST are working on the following suites of O&M Manuals:

  • Pudding Mill Lane EIP Portal - MEP O&M Manuals
  • Pudding Mill Lane EIP Portal - Civils O&M Manuals
  • Pudding Mill Lane EIP Portal - Architectural O&M Manuals
  • Farringdon Station - Civils O&M Manuals
  • Farringdon Station - Architectural O&M Manuals
  • Whitechapel Station - Civils O&M Manuals
  • Whitechapel Station - Architecture O&M Manuals
  • Whitechapel Station - MEP O&M Manuals
  • Whitechapel Station - QA Engineers
  • Woolwich - O&M Support

In addition AST are integrating the Training with the O&M Manuals for:

  • Farringdon Station
  • Whitechapel Station

Docklands Light Railway (DLR)
  • Docklands Light Railway Mechanical, Electrical Services, Public Health Operation and Maintenance Manuals and Asset Registers for Pudding Mill Lane.

London Underground Ltd (LUL)
  • On-Line Help - Procedures
  • Power Maintenance Manuals for several London Underground stations

Transport for London (TfL)
  • Underground Station Shutters O&M Manuals

Station Refurbishment

Operating & Maintenance Manuals (O&Ms) for the following stations:

  • Baker Street
  • Charing Cross
  • Didcot
  • Didcot Telecoms Centre
  • Ealing Common Deport
  • Edware Roadh
  • Euston Road
  • Finchley Road
  • Great Portland Street
  • Hammersmith
  • Harrow on the hill
  • High Street Kensington
  • Neasdon Depot
  • Oxford Circus
  • Paddington Stake
  • Parsons Green Sidings
  • Putney Bridge
  • Stepney Green
  • Upminster Depot
  • Upminster Depot North Sidings
  • Upton Park
  • Victoria Line
  • Windsor House

Systems covered within these O&M Manuals include:

  • Station switch room works
  • Tunnel Lighting Panel Works
  • Replacement lighting main for 20+ stations across LU network
  • DC Switch works
  • LVAC works
  • Power Maintenance Manuals for several London Underground stations
  • Lighting
  • Switch room works
  • Escalator lighting works
  • Cable Cooling
  • Maximum safespeed lighting works
  • Earth Bonding works
  • Sidings Marker works
  • CSDE / Side Door Opening Beacons

Station Health & safety Files
  • Baker Street Station - Giffen Group
  • Farringdon Station - Network Rail
  • London Cable Cooling - Balfour beatty
  • Test Track - Giffen Group
  • Replacement lighting main for 20+ stations across LU network

Station Asset Schedules
  • High Street Kensington station switch room works
  • 10 London Underground station refurbishments

MAIDs
  • Population of MAIDS for various projects
Software

From a simple one page reference sheet to a multiple suite of Development Manuals.Whether it is for public use or for system specialists the skill level and environment of the end user are paramount in designing the layout and content.

Tonejet
  • Printer O&M Manual
  • Overvarnishing O&M Manual
  • Pigment Fix Unit O&M Manual

University College Suffolk
  • Software Development Manual

Oxford Instruments
  • AztecOne User Guide
  • AztecOne Reference Manual
  • Omniprobe InDesign documents into Madcap Flare format

Avery Berkel
  • MXi User Guide
  • XM and XT User Guides
  • MXi Product Editor Manual

3TC Software
  • Call Monitoring Response User Guide and Training Material

DRS
  • CMMI Processes and Procedures

Organik Design
  • Electrical Equipment Installtion Instructions

Capita Secure
  • 60+ SIMs over 18 months

RB Industrial
  • Redesign of excel spreadsheet to incorporate front-end User Interface and enhance functionality

Prisym
  • PrisymID Software User Manual
Space

From simple checklists to O&M Manuals for use on laptops in the International Space Station (ISS). AST have been involved in major space projects providing the authoring solutions that best suite the type of project, timescale and end user.

Skynet5
  • O&M Manuals for Skynet5
  • Training Material for Skynet5
Columbus Orbital Facility (COF)
  • Generation of Operator and Maintenance Manuals for use on the International Space Station (ISS).

Letchworth Comet Article:

“Two companies have combined their expertise to produce an operations manual for Europe's most ambitious manned spaceflight project.

Internet consultancy, Time Is Ltd, of Norton Way South in Letchworth GC has teamed up with technical writers Author Services Technical, of Blackhorse Road in Letchworth GC, to create the instruction book for a laboratory due to be attached to the International Space Station later this year.

The Columbus laboratory is crammed with scientific equipment designed to research a whole host of things, including the effects of long-duration space flight on the human body and the exploration of the strange behaviour of weightless liquids.

Results of the first are expected to provide an increased understanding of age-related bone loss, balance disorders and other ailments on Earth.

The latter could bring far-reaching benefits on Earth, including better ways to clean up oil spills, for example, and even improved manufacture of optical lenses.

Ian Schofield, director of Time Is Ltd, said: "The documentation of how to run this thing had been written by many individual engineers from different countries so their English was of different standards, as were their methods of putting things together."

Gerry Gentle, director of AST, said: "The art is producing the information in a clear and unambiguous way and remembering that access to the document is usually a last resort so ease of retrieval is essential.

He added: "It now has everything in there to operate and maintain the module but we had to start from scratch and work out what the technical issues were and what the readable issues were. Every single word in that document had to be read and understood by us."

The 10,355 page instruction manual for the laboratory took three people eight months to complete.

It was originally written using Word 97 and copies, converted to disc, are being kept on board the Columbus, as well as on the ground in Germany.”

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