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Having made the good decision to invest in a technical author, keep on making good decisions. Having commissioned a…

A review of The Review A key part of writing instruction manuals is asking clients to review and comment…

Likely, they didn’t even know it could be a career… Often technical authors are introduced to the career by…

My favourite Madcap Flare customisation We are all familiar with how software can be customised for each of us….

Where to start with adding eLearning to user manuals and why Many of us are familiar with eLearning in…

When to call in the authors End user documentation is often an afterthought, commenced late in a project timeline….

Why it’s important to allow your customer to have a great experience through a user manual Why it’s important…