What is Technical Authoring?

In a nut shell, technical authoring provides professional, useable and navigable end-user documentation.

Why is it needed?

Technical authoring is needed to document information about:

• A new product or series of products and how they are used, interconnect and maintained
• A new process or series of processes and how they are used, interconnect and maintained
• A system or series of systems and how they are used, interconnect and maintained
• An existing product, process or system where documentation was non-existent or deemed unusable
• Software and how to competently use and troubleshoot it.

What value to end users?

Technical authoring delivers significant value by:

• Providing efficient operation or use
• Increasing productivity
• Reducing downtime and streamlining maintenance and troubleshooting
• Reducing risk, and supports digital transformation
• Ultimately enhancing the end-user's experience.

What methods used to organise, present and deliver end-user documentation?

Methods used to organise, present and deliver end-user documentation varies depending on individual requirements. AST are happy to discuss your requirements and advise the best way forward.