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Case Studies

This is not an exhaustive list, only an indication of the type of projects undertaken. Please contact us with your requirement regardless of your industry.

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Analytic Software Guides

AST have created web-based User Guides and training material for analytics software used by UK authorities.

Transport for London

AST have created modular multi-volume operation, installation & maintenance manuals for new Elizabeth Line (Crossrail) stations (Farringdon and Whitechapel) and an emergency intervention portal (Pudding Mill Lane) serving the new Elizabeth Line on behalf of Balfour Beatty and Morgan Sindall.

Installation and Maintenance Manuals

AST have created operation, installation & maintenance manuals for the power station upgrade in Selby, North Yorkshire. AST were tasked to document the 2.6GW biomass upgrade works at the plant and provide stepped operating and fault-finding instructions and highly detailed 'nut and bolt' installation and maintenance procedures covering all new plant and equipment.

Network Rail

AST have created detailed operation, installation & maintenance instructions for the Driver Only Operation (DOO) system as part of the Farringdon Station upgrade works. The manual covered all aspects of the system including detailed installation, setting-up, maintenance and fault-finding procedures. AST also assisted in the creation of some premises installation and maintenance manuals for various architectural items.

Railway Infrastructure Manuals

AST have developed templates and written operation & maintenance manuals for many sub-surface stations covering civil, electrical and mechanical upgrade works including line-wide switchboard upgrades, electrical room refurbishment and fit-out and cable route management systems upgrades. AST have also created many Health & Safety Files and electrical, mechanical and premises system asset schedules using proprietary templates and completing Mandatory Asset Information Deliverable (MAID) templates on behalf of our clients.

Luxury Hotel Construction Manuals

Operation and Maintenance Manual and Building Log Book for global construction company for luxury London hotel conversion.


Projects have included generation of Standard Generalized Mark-up Language (SGML) and S1000D compliant documentation as well as more traditional paper and web-based documentation.



BAe Systems

Rolls Royce


Irvin Aerospace

Various small projects

Fujitsu Services


AST has vast experience of working on rail projects including London DLR, London Underground and most recently the new Transport for London Crossrail Elizabeth line. Producing manuals for both station refurbishment and new build station projects. We are proud to have been involved in historical projects such as the redevelopment of London Kings Cross Station and the brand new Elizabeth line.


Working closely with Crossrail on behalf of their Sub-Contractors to ensure that the delivered Operator and Maintenance Manuals meet the Crossrail Word and Excel template specification.

AST are working on the following suites of O&M Manuals:

In addition AST are integrating the Training with the O&M Manuals for:

Docklands Light Railway (DLR)

London Underground Ltd (LUL)

Transport for London (TfL)

Station Refurbishment

Operating & Maintenance Manuals (O&Ms) for the following stations:

Systems covered within these O&M Manuals include:

Station Health & safety Files

Station Asset Schedules


From a simple one page reference sheet to a multiple suite of Development Manuals.Whether it is for public use or for system specialists the skill level and environment of the end user are paramount in designing the layout and content.


University College Suffolk

Oxford Instruments

Avery Berkel

3TC Software


Organik Design

Capita Secure

RB Industrial


From simple checklists to O&M Manuals for use on laptops in the International Space Station (ISS). AST have been involved in major space projects providing the authoring solutions that best suite the type of project, timescale and end user.

Skynet5 Columbus Orbital Facility (COF)

Letchworth Comet Article:

“Two companies have combined their expertise to produce an operations manual for Europe's most ambitious manned spaceflight project.

Internet consultancy, Time Is Ltd, of Norton Way South in Letchworth GC has teamed up with technical writers Author Services Technical, of Blackhorse Road in Letchworth GC, to create the instruction book for a laboratory due to be attached to the International Space Station later this year.

The Columbus laboratory is crammed with scientific equipment designed to research a whole host of things, including the effects of long-duration space flight on the human body and the exploration of the strange behaviour of weightless liquids.

Results of the first are expected to provide an increased understanding of age-related bone loss, balance disorders and other ailments on Earth.

The latter could bring far-reaching benefits on Earth, including better ways to clean up oil spills, for example, and even improved manufacture of optical lenses.

Ian Schofield, director of Time Is Ltd, said: "The documentation of how to run this thing had been written by many individual engineers from different countries so their English was of different standards, as were their methods of putting things together."

Gerry Gentle, director of AST, said: "The art is producing the information in a clear and unambiguous way and remembering that access to the document is usually a last resort so ease of retrieval is essential.

He added: "It now has everything in there to operate and maintain the module but we had to start from scratch and work out what the technical issues were and what the readable issues were. Every single word in that document had to be read and understood by us."

The 10,355 page instruction manual for the laboratory took three people eight months to complete.

It was originally written using Word 97 and copies, converted to disc, are being kept on board the Columbus, as well as on the ground in Germany.”

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